[Closed] NetRender Interface not working properly

I’d like to automate the re-rendering of animation frames (BackBurner) that have artifacts on certain rendering servers. I try using the NetRender interface (3DS MAX 2017, BB 2017), but after successfully connecting to the correct manager, .getJobs() returns an empty array (it’s the correct name/IP/manager, and there are definitely jobs on it).

Using 3DS MAX 2015, I can get a bit further; I find the job I want to work with, and call .getFrameInfo 1, but the information in the returned interface is incorrect (.state, .servername etc.).

I know there are occational bugs in Maxscript, but this total lack of functionality seems a bit excessive; are there any external factors that could be causing this?